The following training videos will help you get started with Analytics Dashboards:
00 - Analytics overview [14:27]
Includes:
Vision for Analytics Dashboards
Current product capabilities
Quick product overview [demo]
Licensing model
Current product limitations
Future development plan
01 - Default dashboards 101 [24:32]
Includes:
Detailed explanation of each default dashboard
Copying dashboards
Downloading report
Scheduling delivery
02 - Data model — Agents [15:11]
Includes:
Introduction to Agent Events data model
Detailed explanation
Dimensions
Filters
Measures
03 - Data model — Interactions [24:04]
Includes:
Introduction to Interaction Events data model
Detailed explanation
Dimensions
Filters
Measures
04 - Custom dashboards [15:00]
Includes:
Creating custom dashboards
Creating text tiles
Creating visualization tiles based on specific examples
Explanation of filters, visualization, and data
Organizing tiles in dashboards
Adding dashboards filters
Configuring settings
Timezone
Filters visualization
Copying custom dashboards