Historical Analytics training materials

The following training videos will help you get started with Historical Analytics dashboards:

00 - Analytics overview [14:27]

Includes:

• Vision for Historical Analytics dashboards

• Current product capabilities

• Quick product overview [demo]

• Licensing model

• Current product limitations

• Future development plan 

01 - Default dashboards 101 [24:32]

Includes:

• Detailed explanation of each default dashboard

• Copying dashboards

• Downloading report 

• Scheduling delivery

02 - Data model — Agents [15:11]

Includes:

• Introduction to Agent Events data model

• Detailed explanation

  • Dimensions

  • Filters

  • Measures 

03 - Data model — Interactions [24:04]

Includes:

• Introduction to Interaction Events data model

• Detailed explanation

  • Dimensions

  • Filters

  • Measures 

04 - Custom dashboards [15:00] 

Includes:

• Creating custom dashboards

  • Creating text tiles

  • Creating visualization tiles based on specific examples

    • Explanation of filters, visualization, and data

  • Organizing tiles in dashboards

  • Adding dashboards filters

  • Configuring settings

    • Timezone

    • Filters visualization

• Copying custom dashboards