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TypeGroup
/NameDescription
Dimensions
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Group display IDThe ID of the group, set in User Admin in the VCC admin portal during group creation.
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Group max unexpectedThe maximum time, in seconds, that a user in the group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.
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Group max wrap upThe maximum time, in seconds, that an agent in the group can be in an automatic wrap state.
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Group nameThe name of the group, set in User Admin in the VCC admin portal during group creation.
Measures
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CountThe number of items included in selected dimensions.

Group max unexpected


AverageThe average maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.


MaximumThe maximum maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.


MinimumThe minimum maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.

Group max wrap-up


AverageThe average maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.


MaximumThe maximum maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.


MinimumThe minimum maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.

Groups listThe list of group names for selected dimensions.