| Type | Group | Name | Description |
|---|---|---|---|
| Dimensions | |||
| - | Group display ID | The ID of the group, set in User Admin in the VCC admin portal during group creation. | |
| - | Group max unexpected | The maximum time, in seconds, that a user in the group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy. | |
| - | Group max wrap up | The maximum time, in seconds, that an agent in the group can be in an automatic wrap state. | |
| - | Group name | The name of the group, set in User Admin in the VCC admin portal during group creation. | |
| Measures | |||
| - | Count | The number of items included in selected dimensions. | |
| - | Groups list | The list of group names for selected dimensions. | |
General
Content
Integrations