Groups fields

Type	Group/Name		Description

Type	Group/Name		Description
Dimensions
	Group display ID		The ID of the group, set in User Admin in the VCC admin portal during group creation.
	Group max unexpected		The maximum time, in seconds, that a user in the group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.
	Group max wrap up		The maximum time, in seconds, that an agent in the group can be in an automatic wrap state.
	Group name		The name of the group, set in User Admin in the VCC admin portal during group creation.
Measures
	Count		The number of items included in selected dimensions.
	Group max unexpected
		Average	The average maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.
		Maximum	The maximum maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.
		Minimum	The minimum maximum time, in seconds, that any users in any group can be in any of the unexpected or fault states, such as Fault on Line, No Answer, or Line Busy.
	Group max wrap-up
		Average	The average maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.
		Maximum	The maximum maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.
		Minimum	The minimum maximum time, in seconds, that any agents in any groups can be in an automatic wrap state.
	Groups list		The list of group names for selected dimensions.