As part of our rebranding, we have updated our URLs from *newvoicemedia.com to *cc.vonage.com. For more information, see /wiki/spaces/PD/pages/4225400842Launch of the new web address for VCC — vonage.com.
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Add the new URLs using the *cc.vonage.com domain to your firewall allowlist.
For information about configuring your firewall, see /wiki/spaces/PD/pages/2511372301Firewall configuration.
2. Browser bookmarks
Update any bookmarks in your browser that currently use the *newvoicemedia.com URLs to the new *cc.vonage.com URLs.
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Update any bookmarks or configuration relating to single sign-on. For more information, see /wiki/spaces/PD/pages/162889839Configuring single sign-on.
Audible notifications
Allow browser notifications for the new URLs when prompted or within any centralized IT policies. For more information, see /wiki/spaces/PD/pages/227760982Call notifications in ContactPad.
Vonage Contact Center in Salesforce
Update the URL stored within VCC for Salesforce package configuration. For more information, see /wiki/spaces/PD/pages/45252977 and /wiki/spaces/PD/pages/919473932Configuring your Salesforce call center to use Vonage Contact Center in your region and Upgrade instructions for improved disaster recovery for more information.
Update any stored Call Recording links with Salesforce. For more information, see /wiki/spaces/PD/pages/69829864Adding a call recording link to Salesforce tasks.
Vonage Premier for Service Cloud Voice in Salesforce
Update the URL stored within Vonage Premier for Service Cloud Voice in Salesforce package configuration. For more information, see /wiki/spaces/PD/pages/3788800278Setting up agents in Vonage Premier for Service Cloud Voice in Salesforce.
Vonage Contact Center for ServiceNow
Update the URL stored within Vonage Contact Center for ServiceNow configuration. For more information, see /wiki/spaces/PD/pages/3788767937Configuring Vonage Contact Center for ServiceNow.
ContactPad Anywhere
Update the URL stored with the ContactPad Anywhere browser extension configuration. For more information, see /wiki/spaces/PD/pages/3790012695Using ContactPad Anywhere.
Webchat (beta)
Update the URL used to embed Native Webchat within Salesforce. For more information, see /wiki/spaces/PD/pages/3788702338Configuring Webchat.
APIs
Update API endpoints within any custom integration to use the new URLs.
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Update the Vonage Contact Center URL for the region you are in. For more information, see /wiki/spaces/PD/pages/54952754Overriding the Vonage Contact Center node used to route cases.
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By following these steps, you can ensure that your systems are correctly updated to use our new domain. If you encounter any issues, contact support.