The GET /interactions/{guid} endpoint returns categorization and call time breakdown data for a single call recording. Optionally, it can also return the transcript of the recording, if requested, and sentiment summary if enabled for the account.
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A flag indicating whether you want to receive the transcript information for the recording. Default is false.
Requests
Request the transcript, categorization
...
, call time breakdown, and sentiment summary data for a single call
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curl -L -X GET "https://***.api.newvoicemedia.com/conversation-analyzer/interactions/0164705c-c206-dce9-d61a-9899855326a0?transcript=true" -H "Accept: application/vnd.newvoicemedia.v3+json" -H "Authorization: <ACCESS_TOKEN>" |
...
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{
"categories": [
{
"category": "Politeness",
"categories": [
{
"name": "Greeting",
"matches": "1"
},
{
"name": "Closing",
"matches": "3"
}
]
},
{
"category": "Communication",
"categories": [
{
"name": "Responsive",
"matches": "1"
}
]
}
],
"guid": "0164705c-c206-dce9-d61a-9899855326a0",
"language": "en-us",
"status": "processed",
"confidence": "Low",
"callTimeBreakDown": {
"agent": 5,
"customer": 1,
"silence": 4,
"crossTalk": 0
},
"transcript": "Case.\nHi, and yeah, just a call here. Thank you bye."
"sentimentSummary": {
"overallSentiment": -0.05,
"categories": {
"veryNegative": 20,
"negative": 20,
"neutral": 20,
"positive": 20,
"veryPositive": 20
},
"distributionOverTime": [
{
"score": 0.61,
"span": {
"start": 0,
"end": 10
}
},
{
"score": 0.61,
"span": {
"start": 10,
"end": 20
}
},
{
"score": -0.61,
"span": {
"start": 20,
"end": 30
}
},
{
"score": -0.61,
"span": {
"start": 30,
"end": 40
}
},
{
"score": -0.61,
"span": {
"start": 40,
"end": 50
}
},
{
"score": -0.48,
"span": {
"start": 50,
"end": 60
}
},
{
"score": 0.05,
"span": {
"start": 60,
"end": 70
}
},
{
"score": 0.57,
"span": {
"start": 70,
"end": 80
}
},
{
"score": 0,
"span": {
"start": 80,
"end": 90
}
},
{
"score": 0,
"span": {
"start": 90,
"end": 100
}
}
]
}
} |
where an interaction item contains the following parameters:
...