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Note
titleWebRTC for Vonage Contact Center extension

Previously, to use ContactPad with WebRTC agents had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers. 

Over the coming months, Vonage will migrate VCC accounts to using WebRTC without an extension. When your account has been migrated, we recommend that your agents disable or remove the WebRTC for Vonage Contact Center extension from their browsers.