WebRTC for Vonage Contact Center extension

Owned by Helen Griffith
Last updated: Jul 10, 2023

WebRTC for Vonage Contact Center extension

Previously, to use ContactPad with WebRTC agents had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers. 

Over the coming months, Vonage will migrate VCC accounts to using WebRTC without an extension. When your account has been migrated, we recommend that your agents disable or remove the WebRTC for Vonage Contact Center extension from their browsers.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.