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- Voice visualization
- Event timeline
- Transcript of the recording
- Categorization of the contents of the recording
For information about conversation analyzer, see Call Recordings.
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If the conversation analyzer feature is not enabled for your account, you can use call recording annotation. For information about configuring call recording annotation, see Configuring call recording annotation in Salesforce. |
To use the conversation analyzer in Salesforce, you must configure the feature within Advanced Reporting and Statistics. For information about configuring the conversation analyzer in Advanced Reporting and Statistics, see Configuring the Conversation Analyzer feature in Salesforce (pilot feature).