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When connected, the next time you receive or make a call, you can control the call using the appropriate buttons on your headset. When a call arrives for you — if auto-answer is not enabled — you may hear ringing in your headset and lights may flash indicating a waiting call.
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When using a headset to control WebRTC calls in ContactPad, you can't simultaneously use the same headset to control calls in any other application. Attempting to do so will send control messages to both applications, resulting in unpredictable behavior. To avoid this issue, ensure that the headset is used exclusively with this ContactPad for call control purposes. |
Unexpected headset behavior
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If you press the button used to make or receive a call on your headset in the absence of a call, your headset will be connected to a call that doesn't exist. If you then get a real call in ContactPad and accept it, your headset controls may not function correctly as it is now connected to two calls. When the call ends, your headset is disconnected from both calls. You can use the headset as normal on the next call. This behavior is most common in Jabra headsets. If you refresh the page while on a call, your headset may be connected to two calls. Your headset controls may not function correctly. When the call ends, your headset is disconnected from both calls. You can use the headset as normal on the next call. This behavior only occurs in Jabra headsets.Using multiple softphone and meeting applications at the same time may lead to conflicts with the headset controls as all the applications might be connected to and interacting with the headset. |
Limitations
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Only Chrome and Edge browsers are supported. Only Windows OS and Mac OS are supported. WebRTC can only work with one headset at any time. You can pair multiple headsets, but you must have only one plugged in for headset control to work. Transfer, hold, and other headset controls are not supported. Not all headsets from the supported vendors will work. Some behave differently or do not support all call functionality. Vendor-specific software, such as Plantronics Hub, prevents the headset from working with ContactPad. Bluetooth headsets are not supported. |
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