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For more information about the voicemail feature, see Voicemail in ContactPad.
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How do I record a greeting in ContactPad
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| To record a greeting, go to the Voicemail list in the call history panel in ContactPad. Click Greeting. When you click Greeting, a dialog box appears. A check mark appears alongside either Default or Custom. The check mark indicates whether you have recorded a custom greeting already or if you are using the default greeting. If you have recorded a greeting, to listen to your existing greeting, click the play button. To record a new custom greeting, click the record button. Click the play button to listen to your new greeting. To save the new greeting, click Save. If you don't want to save the greeting, click the close button to close the dialog box. |
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If you save a custom greeting, you cannot return to the default greeting. The maximum length of a greeting is 60 seconds. Recording stops automatically after 60 seconds. |
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How do I
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find, listen to and, optionally, delete a voicemail in ContactPad?
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| If a caller has left a voicemail for you, a voicemail indicator appears on the call history panel. The indicator displays the number of new voicemails you have. Click the Voicemail list in the call history panel to see your voicemails. A turquoise dot appears alongside new voicemails; when you have accessed a voicemail, the dot no longer appears. |
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| To listen to a voicemail, click the row in the list in which the voicemail appears. The voicemail opens. Click the play button to listen. You can click the pause button to pause the playback, or click the progress bar to fast-forward or rewind the recording. To optionally delete the recording when you have finished listening to it, click Delete. To confirm the deletion, click Confirm. You return to the list of voicemails. To return to the list of voicemails, click Back. |
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| When you go back to the list of voicemails, the voicemail you accessed is no longer marked as new. (If you deleted the voicemail, it no longer appears in the list.) The voicemail indicator is decremented by one. |
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How do I listen to a voicemail without ContactPad?
If configured for your account, when a caller leaves you a voicemail, you will receive an email to email to inform you that you have a voicemail. The email contains a link to that voicemail.
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To listen to the voicemail, click the link. If you are logged in to ContactPad or the VCC Admin Portal, a voicemail player opens in a new browser tab—if you are not logged in to ContactPad or the VCC Admin Portal, you must log in first. Use the controls to play the voicemail.
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If you aren't receiving emails, contact your administrator and request that this is enabled for your account using Email Agent in the VoiceMail applet. For information, see Setting up voicemail. |