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| _ExcerptEnforcedDispositionCodes |
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| _ExcerptEnforcedDispositionCodes |
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If the enforced disposition codes feature is enabled for your account, you can ensure that agents always provide a disposition code at the end of an interaction. To configure enforced disposition codes, add a new custom state. The new custom state must have the following settings:
| Major state | Description | Enabled |
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| Wrap Up | Logging the call | No |
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The new custom state—Logging the call—is case sensitive. You must enter the description exactly as shown for the enforced disposition codes feature to work. |
For information about adding custom states, see Configuring agent states.
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| title | Manually changing state |
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When the enforced disposition codes feature is enabled for your account, you can choose whether or not to allow your agents to manually change their state from Logging the call without without setting a disposition code. For information about preventing agents from manually changing their state, see ContactPad - agents can't change state while using Enforced Disposition Codes in Controlling features for your account. |
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