The following training videos will help you get started with Historical Analytics Dashboardsdashboards:
00 - Analytics overview [14:27]
Includes:
- Vision for Historical Analytics Dashboardsdashboards
- Current product capabilities
- Quick product overview [demo]
- Licensing model
- Current product limitations
- Future development plan
01 - Default dashboards 101 [24:32]
Includes:
- Detailed explanation of each default dashboard
- Copying dashboards
- Downloading report
- Scheduling delivery
02 - Data model — Agents [15:11]
Includes:
- Introduction to Agent Events data model
- Detailed explanation
- Dimensions
- Filters
- Measures
03 - Data model — Interactions [24:04]
Includes:
- Introduction to Interaction Events data model
- Detailed explanation
- Dimensions
- Filters
- Measures
04 - Custom dashboards [15:00]
Includes:
- Creating custom dashboards
- Creating text tiles
- Creating visualization tiles based on specific examples
- Explanation of filters, visualization, and data
- Organizing tiles in dashboards
- Adding dashboards filters
- Configuring settings
- Timezone
- Filters visualization
- Copying custom dashboards