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Previously, to use ContactPad with WebRTC agents had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. From January 1, 2023, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers. 

Over the coming months, Vonage will migrate VCC accounts to a new way of using ContactPad with WebRTC . This new way which doesn't require an extension. To protect against service interruptions howeverWhen your account has been migrated, we recommend that you keep or install the WebRTC for Vonage Contact Center extension in your Chrome or Edge browser. For information about the WebRTC for Vonage Contact Center extension, see your agents disable or remove the WebRTC for Vonage Contact Center extension later in this pagefrom their browser or browsers.

ContactPad must be open and the agent logged in to ContactPad when a call first arrives. If a call is already waiting, the agent's initial state is set to Ready, and auto answer for inbound calls is turned on, when the agent logs in, they may receive the call too soon. The agent, ContactPad, or WebRTC may not actually be ready to handle the call.

To avoid this issue, the initial agent login state for agents in your account should be a state other than Ready. We recommend that the state is set to either an offline or an away state, Ready for outgoing or Away, for example. For information about setting the initial agent login state, see Configuring agent states. Alternatively, auto - answer for inbound calls should be turned off.