Title: Configuring Vonage Contact Center in Salesforce (optional tasks)  
Owner: Helen Griffith
Creator: Helen Griffith Sept 25, 2014
Last Changed by: Helen Griffith Dec 15, 2022
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/IDq_DQ
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Vonage Contact Center PILOT Product Documentation for Summer '21 (4)
    Page: Configuring Vonage Contact Center in Salesforce
    Page: Installing Vonage Contact Center into Salesforce
    Page: Integrating your Vonage Contact Center account with Salesforce, using Lightning Setup Flows
    Page: Integrating your Vonage Contact Center platform account with Salesforce, using Lightning Setup Flows
Hierarchy
Children (25)
    Page: Customizing Vonage Contact Center and Salesforce features after integrating Vonage Contact Center
    Page: Configuring custom settings for optional Vonage Contact Center features in Salesforce
    Page: Adding an Activities tab
    Page: Automating callback numbers for Click to dial
    Page: Automating call recording for outbound calls
    Page: Configuring call logging in task records
    Page: Configuring collapsing of the Log a Call area
    Page: Configuring chats to release automatically when ended
    Page: Configuring call recordings in task records
    Page: Configuring call recording annotation in Salesforce
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Global Labels (2)
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Page restrictions:
  • Only users in group documentation team can edit this page. (set by Helen Griffith at Apr 06, 2020 11:00)
  • Only Helen Griffith can edit this page. (set by Helen Griffith at Jan 14, 2016 10:06)
Time Editor  
Dec 15, 2022 12:32 Helen Griffith View Changes
Reverted from v. 37
Nov 28, 2022 15:35 Helen Griffith View Changes
Apr 06, 2020 16:47 Dawid Wietrzykowski View Changes
Apr 06, 2020 16:28 Dawid Wietrzykowski View Changes
Apr 06, 2020 11:03 Dawid Wietrzykowski  
Outgoing Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (21)     Page: Automating call recording for outbound calls
    Page: Reconfiguring Vonage Contact Center in Salesforce to use an alternative node
    Page: Integrating with Salesforce Omni-Channel presence
    Page: Configuring disposition codes for Vonage Contact Center in Salesforce
    Page: Configuring Vonage Contact Center in Salesforce (optional tasks)
    Page: Configuring Vonage Contact Center in Salesforce
    Page: Configuring custom settings for optional Vonage Contact Center features in Salesforce
    Page: Creating Vonage Contact Center user accounts for existing Salesforce users
    Page: Configuring multi-interaction routing
    Page: Automating callback numbers for Click to dial
    Page: Configuring call logging in task records
    Page: Configuring call recording annotation in Salesforce
    Page: Configuring Salesforce record popping in Vonage Contact Center
    Page: Configuring the Conversation Analyzer feature in Salesforce
    Page: Configuring scheduled callbacks
    Page: Integrating Vonage Contact Center with the Salesforce Mobile App
    Page: Configuring call recordings in task records
    Page: Posting event messages to the Chatter feed
    Page: Adding an Activities tab
    Page: Processing task creation failures
    Page: Customizing Vonage Contact Center and Salesforce features after integrating Vonage Contact Center