Title: Configuring Vonage Contact Center to use Salesforce Omni-Channel flows  
Owner: Helen Griffith
Creator: Helen Griffith Jul 18, 2022
Last Changed by: Helen Griffith Jan 12, 2023
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/QoC42g
Export As: Word · PDF  
Vonage Contact Center Product Documentation (3)
    Page: Data Connector applet
    Page: Omni-Channel flow routing in Vonage Premier for Service Cloud Voice
    Page: Using Interaction Plans Manager
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Time Editor  
Jan 12, 2023 08:31 Helen Griffith View Changes
Oct 17, 2022 11:49 Helen Griffith View Changes
Jul 18, 2022 12:16 Helen Griffith View Changes
Jul 18, 2022 12:15 Helen Griffith  
Outgoing Links
External Links (4)
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
    https://help.salesforce.com/s/articleView?id=sf.service_map…
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
    https://help.salesforce.com/s/articleView?id=sf.omnichannel…
Vonage Contact Center Product Documentation (9)     Page: Data Router applet
    Page: Creating an applet
    Page: _Images Service Cloud Voice
    Page: Using Interaction Plans Manager
    Page: Setting up Vonage Contact Center agents in Salesforce
    Page: Shim Calling applet
    Page: Data Connector applet
    Page: Setting up personal queues
    Page: Setting up agents in Vonage Premier for Service Cloud Voice in Salesforce