Title: _Images Agent Workspace  
Owner: Helen Griffith
Creator: Helen Griffith Jul 02, 2024
Last Changed by: Helen Griffith Jul 02, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/wQBr-Q
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Vonage Contact Center PILOT Product Documentation for Summer '21 (37)
    Page: _ExcerptAgentDesktopState
    Page: _ExcerptQueuedCallbacksAgentWorkspace
    Page: Accessing Agent Workspace
    Page: Address book and keypad in Agent Workspace
    Page: Agent states in Agent Workspace
    Page: Changing presence states in Agent Workspace
    Page: Configuring quick settings in Agent Workspace
    Page: Configuring record popping in the insights panel
    Page: Configuring webchat for Agent Workspace
    Page: Configuring your user profile in Agent Workspace
    Page: Connecting a headset to control a WebRTC call in Agent Workspace
    Page: Consulting on and transferring interactions in Agent Workspace
    Page: Controlling a call in Agent Workspace
    Page: Controlling a WebRTC call in Agent Workspace
    Page: Ending an interaction in Agent Workspace
    Page: Extended wrap in Agent Workspace
    Page: Initiating a call (using a hardphone) in Agent Workspace
    Page: Insights panel in Agent Workspace
    Page: Integrating Vonage Contact Center with CRM systems for the insights panel in Agent Workspace
    Page: Interaction history and voicemail in Agent Workspace
    Page: Interaction notifications in Agent Workspace
    Page: Interactions in Agent Workspace
    Page: Logging an interaction in Agent Workspace
    Page: Logging out of Agent Workspace
    Page: Making and receiving calls using WebRTC in Agent Workspace
    Page: Overview of Agent Workspace
    Page: Receiving a call (using a hardphone) in Agent Workspace
    Page: Receiving and responding to chats in Agent Workspace
    Page: Resizing and collapsing panels in Agent Workspace
    Page: Setting audio device for calls in Agent Workspace
    Page: Setting up and using the insights panel in Agent Workspace
    Page: Setting your presented number for outbound calls in Agent Workspace
    Page: Turn on audible notifications for chats in Agent Workspace
    Page: User profile in Agent Workspace
    Page: Using the address book and keypad in Agent Workspace
    Page: Viewing interaction history and listening to voice messages in Agent Workspace
    Page: Working with interaction notifications in Agent Workspace
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