How do I make a callback?
If you are using Salesforce Classic and if enabled and configured for your account, you can schedule a callback. Scheduling a callback creates a reminder that prompts you to call a contact or lead at a time that's more convenient for them. You might schedule a callback if you are speaking to a contact and they request that you call them back at a different time. When that time comes, you are reminded to make the call. For information about configuring scheduled callbacks, see Configuring scheduled callbacks. You can currently use this feature only with Contact and Lead objects.
When you have scheduled a callback, ContactWorld prompts you to call back the contact or lead at the requested time. For more information about scheduling a callback, see Scheduling a callback.
To make a callback, perform the following steps:
Inside the callback reminder popup, click Callback.
The callback task record appears in your main Salesforce browser window.
- In the callback task record, click the contact or lead's phone number. This initiates an outbound call using the Click to dial feature. For more information about Click to dial, see Making an outbound call using Click to dial.
When you have finished and ended the call in the usual way, the callback task record closes. The callback task record is updated with call information and the record's name is changed to reflect the fact that the call has been made.
Taking notes during the call
If you want to take notes during the call, click the contact or lead's name. The object's record appears. For information about adding notes during the call, see Logging a call during the call.
Edit layout
If the comment field does not appear in the callback task record, add the Comment field to the Task page layout.