Real Time (legacy) is deprecated Real Time (legacy) is now deprecated. For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.
To set the thresholds, perform the following steps:
In the manage section of the toolbar area, click settings.
Settings appears.
- In the fields alongside each of the agent states, type the threshold for that state.
Click Save.
The alert icon flashes and the list of alerts is updated.