Using Real Time

Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

• To create and manage agents and groups, use User Admin the VCC Admin Portal.
• To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
• To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

How do I use Real Time?

The tasks you can perform within Real Time depend on your account user role.

• If you are a wallboard user, you can switch between available Real Time views and view Real Time alerts. For information about switching between Real Time views and viewing Real Time alerts, see Using Real Time views and Viewing Real Time alerts.
• If you are a normal user, you can perform the same tasks as a wallboard user, plus create and modify Real Time views. For information about creating and modifying Real Time views, see Using Real Time views.
• If you are a nominee user, you can perform all available tasks within Real Time. These tasks include creating and modifying Real Time views, creating agents and changing their states, creating and monitoring groups, and setting thresholds for queues.