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Click-to-dial is a feature in Salesforce that enables an agent to make an outbound call by clicking a number in Salesforce. To enable click-to-dial for ContactWorld in Salesforce, you must configure ContactWorld as a call center in Salesforce. For information about adding ContactWorld as a call center, see Importing Call Center definition. When ContactWorld is correctly imported and the agent is logged in to ContactPad, telephone numbers in Salesforce are enabled for click to dial.

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