Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages: This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative. This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative. After the retirement date the functionality will either cease working entirely, or become completely unsupported.Intent to deprecate
Deprecated
Retired
VCC release schedule
Spring: between March and April
Summer: between July and August
Winter: between October and November
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020.
Features
Feature | Intent to deprecate | Deprecated | End of life |
---|---|---|---|
Real Time Admin Functions | Spring '21 | Summer '21 (projected) | |
Second half of 2021 | |||
Skill Management | Summer '21 (projected) | ||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |
Call Recordings (search page) | Summer ‘21 (projected) | ||
Pending | |||
Microsoft Internet Explorer 11 | January 1, 2021 | N/A | |
CRM Call Connect Router applet | |||
CRM Take Message applet | |||
Agent PINs | |||
CRM Send SMS applet |
Salesforce Packages
Package | Supported | Deprecated | End of Life |
---|---|---|---|
18.251 or higher | 18.250 or lower * | 18.231 or lower | |
19.100 or higher | 18.259 or lower * | 16.118 or lower | |
2.57 or higher | 2.56 or lower * | 2.44 or lower |
* These packages will be in end of life stage from Summer '21