Vonage Contact Center feature retirement
- Helen Griffith
Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages: This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative. This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative. After the retirement date the functionality will either cease working entirely, or become completely unsupported.Intent to deprecate
Deprecated
Retired
Features
Feature | Deprecation date | Retirement date |
|---|---|---|
| Single-interaction ContactPad | Q3 '24 (projected) | 2025 (projected) |
| Deprecated features | ||
| Virtual Agent applet deprecation | Q2, 2024 | Q4, 2024 (projected) |
| Unite case routing | Q3, 2024 | Q4, 2024 (projected) |
| Real Time (legacy) | Q3, 2024 | Q1, 2025 (projected) |
| Multi-interaction ContactPad | Q3 '24 | November '24 (projected) |
| ContactHub | Q1 '23 | Q1 '24 (projected) |
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) |
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) |
| User Admin API - Version 2 | Q2 '22 | Pending |
| Interaction Content API - Version 2 | Summer '21 | Pending |
Download call recordings (SFTP) | Spring '21 | Pending |
| Retired features | ||
| Call Parking | Q1, 2024 | June 30, 2024 |
| DTMF call controls | Q1, 2024 | June 30, 2024 |
| Visual Engagement: SMS invite mechanism | Q3, 2024 | |
Statistics API (V0) | June 30, 2024 | |
| Insights Stats API - GET /agent-summaries | Summer '21 | Q4 '24 |
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 |
| Stats and Reports | Q4 '23 | October 31, 2023 |
| CRMLite | Q1 '23 | Q2 '23 |
| User Access permission management | Q4 '22 | Q1 '23 |
| Classic User Admin | Q3 '22 | |
| Subset of User Access functionality | Q3 '22 | |
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 |
| Cadence | Q2 '22 | |
| Copy interaction plans | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Page Layout support for Lightning Console apps | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Classic support | Summer ‘21 | Q1 ‘22 |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) |
Skill Management | Summer ‘21 (September, 6, 2021) | |
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 |
Agent PINs | ||
Applets
Applet | Deprecated | Retired |
|---|---|---|
| Deprecated applets | ||
| Announcement | Q4 '23 | Q2 '24 (projected) |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) |
| Virtual Agent applet | Q2 '24 | Q4 '24 (projected) |
Retired applets | ||
| Check IVR Digit | Q4 '23 | |
| Check IVR String | Q4 '23 | |
| Router CLID | Q4 '23 | |
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router | ||
CRM Send SMS | ||
CRM Take Message | ||
Package Supported Deprecated* Retired 24.100 or higher 23.117 or lower 23.117 or lower 24.124 or higher 23.118 or lower 22.101 or lower 2.83 or higher 2.80 or lower 2.76 or lower 24.100 or higher 23.149 or lower 23.149 or lower * These packages will be retired after the Q3 2024 releaseSalesforce package deprecation and retirement
Vonage Contact Center Core Components 23.108 or higher 23.106 or higher N/A
(version 2.85 is highly recommended using the new flags)
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