Decommissioning Vonage Contact Center for Salesforce

If you are leaving Vonage and no longer need to use Vonage Contact Center (VCC), you should consider whether to keep your VCC data or delete it from Salesforce.

Choose from one of the following actions depending on whether you would like to keep your data:

Keep the data in Salesforce as is. This approach requires keeping the relevant Vonage managed package or packages installed in Salesforce.
Export data outside of your Salesforce org. Exporting the data means you can uninstall the package without losing your data. For information about uninstalling the package, see the Uninstalling the package section later in this page.
Move data to other objects in Salesforce. Migrating data to other objects means you can uninstall the package as the objects in the package are no longer required. For information about uninstalling the package, see the Uninstalling the package section later in this page.
Data protection

If you choose to keep the data, you are responsible for deleting it as required by applicable data protection rules, such as GDPR.
Uninstall the package without exporting or migrating the data first. If you no longer require the data, you do not need to export or migrate it. For information about uninstalling the package, see the Uninstalling the package section later in this page.

Uninstalling the package

Uninstalling the package will delete all data stored in custom objects and fields in the package. If you want to uninstall the package, but still keep the data, make sure you've already exported or migrated the data. You can export the data outside of Salesforce or migrate it into Salesforce objects that aren't in the package. Salesforce and partners provide options for exporting and migrating data. For information about exporting and migrating data, refer to Salesforce documentation.

Custom components

If you have created any custom objects or components — such as page layouts, permission sets, custom fields, and flows — that depend on the package, Salesforce will not uninstall the package. You must manually remove the custom objects and components or remove the references to the package before uninstalling.

Deleted data

When you uninstall the package, Salesforce will ask if you want to save and export a copy of the package’s data first. When you confirm you want to uninstall, data associated with the package is or isn't exported depending on your choice. The data is then deleted permanently from Salesforce. Deleting the data typically frees up a lot of space in your Salesforce org.

When data has been deleted, it cannot be restored. If you are leaving Vonage, there is no way to get the data back because your data will be deleted from Vonage systems too.

For information about uninstalling a managed package, including additional things to consider when uninstalling, see Uninstall a Managed Package (Salesforce help).