Release notes for version 24.122 of Vonage for Service Cloud Voice

Product Name Change Notice
These release notes were written prior to a Salesforce product name change. Where Service Cloud Voice is referenced in this page, the product is now called Salesforce Voice.
Please also note that the Vonage package name Vonage for Service Cloud Voice has not changed and remains the same throughout current documentation.

Date of release

Mar 27, 2024

Summary

Enablement of enforced manual disposition codes

Agent changes

When configured, agents will need to add a disposition code to their voice call record before being delivered another work item. The agent will be unable to close the record until they have provided a code.

For more information, refer to Using enforced disposition codes in Vonage Premier for Salesforce Voice.

Salesforce administrator changes

See the following:

Dependencies

Vonage Contact Center Core Components package v 23.108 or higher. For information, see Release notes for Vonage Contact Center Core Components.