Release notes for version 24.112 of Connect (Enhancement)
- Helen Griffith
Date of release
Summary
Support for progressive dialing with Vonage Premier for Service Cloud Voice
Agent changes
This package enables support for progressive dialing with Vonage Premier for Service Cloud Voice. Connect can progress to the next call or next record for the agent to handle based on the progression mode selected for the disposition code.
Supervisor changes
See Configuring progressive dialing in Vonage Premier for Service Cloud Voice for how to enable progressive dialer with Vonage Premier for Service Cloud Voice.
Salesforce administrator changes
Lightning Web Security need to be enabled in order to use Progressive dialing with Vonage Premier for Service Cloud Voice. If Progressive dialer is not enabled in custom settings, dialer will continue to work without enabling Lightning Web Security.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.