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How do I use Click to dial in ContactWorld?

When you integrate ContactWorld into Salesforce, you are able to use all the usual ContactWorld features. You can also use Click to dial. Using Click to dial, you can perform the following tasks:


Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API.

If you have installed Vonage Contact Center into Salesforce but Click to dial is not working, perform the following tasks:

If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formats in Vonage Contact Center in Salesforce.

If you are experiencing problems specifically with telephone numbers with extentions, check the format of these phone numbers. For information about the format required by telephone numbers with extensions, see Telephone number formats in Vonage Contact Center in Salesforce.

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