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Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

  • To create and manage agents and groups, use User Admin the VCC Admin Portal.
  • To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
  • To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

In the queue history start section in the toolbar you can select the time from which to display the queue statistics.

Set the time, for example, to 09:00 to show queue statistics for data collected after 09:00.

You can display a maximum of 24 hours worth of queue data:

  • If your local time is 10:00 and you set the queue history start time to 11:00, Real Time will display 23 hours of data—from 11:00 yesterday until 10:00 today.
  • If your local time is 12:00 and you set the queue history start time to 11:00, Real Time will display one hour of queue data.

To save the queue time as your default that is remembered each time you open Real Time, click save.

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