How do I use Click to dial in ContactWorld?
When you integrate ContactWorld into Salesforce, you are able to use all the usual ContactWorld features. You can also use Click to dial. Using Click to dial, you can perform the following tasks:
- Use a dynamically selected callback number. For information about using a dynamically selected callback number when you make an outbound call using Click to dial, see Using automatic callback numbers with Click to dial.
- Make an outbound call. For information about making an outbound call using Click to dial, see Making an outbound call using Click to dial.
- Consult with a third party. For information about consulting with a third party using Click to dial, see Consulting with a third party during a call using Click to dial.
- Transfer a call. For information about transferring a call using Click to dial, see Transferring a call using Click to dial.
Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API. If you have installed Vonage Contact Center into Salesforce but Click to dial is not working, perform the following tasks: If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formats in Vonage Contact Center in Salesforce. If you are experiencing problems specifically with telephone numbers with extentions, check the format of these phone numbers. For information about the format required by telephone numbers with extensions, see Telephone number formats in Vonage Contact Center in Salesforce.