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| Major state | Description | Enabled |
|---|---|---|
| Wrap Up | Logging the call | No |
| Note | ||
|---|---|---|
| ||
The new custom state—Logging the call—is case sensitive. You must enter the description exactly as shown for the enforced disposition codes feature to work. |
For information about adding custom states, see Configuring agent states.
| Note | ||
|---|---|---|
| ||
When the enforced disposition codes feature is enabled for your account, you can choose whether or not to allow your agents to manually change their state from Logging the call without setting a disposition code. For information about preventing agents from manually changing their state, see Controlling features for your account. |
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