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Within Agents you can report on:
Email
Licence
Name
Phone number
Physical location
Username
WebRTC
For a complete list of agent event fields and their descriptions, see Agents fields.
Agent events
Each row of data represents a single event for an agent. Agent events can be one of two types — presence and interaction — and each event also has a category:
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Within Users you can report on:
Active
Agent configuration
Agent ID
Phone number
Physical location
WebRTC
Days since last login
Email
Last login date Date
Licence
Locked
Name
User ID
Username
For a complete list of users fields and their descriptions, see Users fields.
What visualization options are available for tiles?
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Who can access Analytics?
Analytics read-only access is available only to admin users. The Viewer access is by default assigned to all admin users. There is no action needed to assign this access.
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| In future releases, when Analytics is generally available, both admin and supervisor users can be assigned with Analytics license. |
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| title | EARLY ACCESS |
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Only users who are assigned an Analytics license can access it. Users can have either Viewer or Creator access to Analytics and only admin and supervisor users can be assigned with Analytics access.
The number of these different types of licenses depends on your package type (Express, Essentials, Select, and so on), contract type (named or concurrent), and number of seats. You can buy more licenses. For more information, contact your account manager.
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Anyone with a Viewer or a Creator Analytics license can access Analytics. For information about licenses in Analytics, see Analytics licenses and access.
What are the current limitations of Analytics?
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