Agents fields

Type	Name	Description
Filter-only fields
	Group name filter	Filter by the name of the group, set in User Admin in the VCC admin portal during group creation.
	Skill name filter	Filter by the name of the skill, as defined in User Admin in the VCC admin portal during skill creation.
Dimensions
	Active	Indicates whether the user is active — either 'Yes' or 'No'.
	Email	The agent's email address as defined in User Admin in the VCC admin portal.
	Group names list	List of groups that are set for an agent (non-filterable).
	Licence	The license assigned to the agent in User Admin in the VCC admin portal — one of Admin, Supervisor, or Agent. Allow to act as agent License can be different than Agent, for users who were allowed to act as agents — Admin or Supervisor — as defined in User Admin in the VCC admin portal during user creation.
	Name	The name of the agent as defined in User Admin in the VCC admin portal during agent creation.
	Phone number	The agent's phone number as defined in User Admin in the VCC admin portal during agent creation.
	Physical location	The agent's physical location as defined in User Admin in the VCC admin portal during agent creation.
	Skill names list	List of skills that are set for an agent (non-filterable).
	Username	The agent's username as defined in User Admin in the VCC admin portal during agent creation.
	WebRTC	Indicates whether WebRTC is enabled for the agent — either true or false.