Users fields
- Helen Griffith
| Type | Name | Description | |
|---|---|---|---|
| Filter only fields | |||
| Group name filter | Filter by the name of the group, set in User Admin in the VCC admin portal during group creation. | ||
| Skill name filter | Filter by the name of the skill, set in User Admin in the VCC admin portal during skill creation. | ||
| Dimensions | |||
| Active | Indicates whether the user is active—either 'Yes' or 'No'. | ||
| Agent configuration | |||
| Agent ID | The unique identifier for the agent. This is the ID of the agent as defined in User Admin in the VCC admin portal during agent creation. | ||
| Phone number | The agent's phone number as defined in User Admin in the VCC admin portal during user creation. | ||
| Physical location | The agent's physical location as defined in User Admin in the VCC admin portal during user creation. | ||
| WebRTC | Indicates whether WebRTC is enabled for the agent—either 'Yes' or 'No'. | ||
| Days since last login | The number of days since the user most recently logged in to the VCC platform. | ||
| The user's email address as defined in User Admin in User Admin in the VCC admin portal. | |||
| Group names list | List of groups that are set for agent (non-filterable). | ||
| Last login date | |||
| Date | The date on which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD format. For example, 2021-07-31. | ||
| Month | The month in which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM format. For example, 2021-07. | ||
| Quarter | The quarter when the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-Qx format. For example, 2021-Q2. | ||
| Time | The time when the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD hh:mm:ss format. For example, 2021-07-31 19:36:45. | ||
| Week | The Monday of the week in which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD format. For example, 2021-07-26. | ||
| License | The license assigned to the user in User Admin in the VCC admin portal—one of Admin, Supervisor, Wallboard, or Agent. | ||
| Locked | Indicates whether the agent's account is locked due to too many incorrect login attempts—either 'Yes' or 'No'. | ||
| Name | The name of the user as defined in User Admin in the VCC admin portal during user creation. | ||
| Skill names list | List of skills that are set for agent (non-filterable). | ||
| User ID | The unique identifier for the user. | ||
| Username | The user's username as defined in User Admin in the VCC admin portal during user creation. | ||
| Measures | |||
| Count | The number of items included in selected dimensions. | ||
| Days since last login | |||
| Average | The average number of days since selected users most recently logged in to the VCC admin portal or ContactPad. | ||
| Maximum | The greatest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad. | ||
| Minimum | The lowest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad. | ||
| Total | The total number of days since selected users most recently logged in to the VCC admin portal or ContactPad. | ||
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