Users fields
- 1 Overview
- 2 Filter-only fields
- 3 Dimensions
- 3.1 Active
- 3.2 Agent configuration
- 3.3 Days since last login
- 3.4 Email
- 3.5 Group names list
- 3.6 Last login date
- 3.7 License
- 3.8 Locked
- 3.9 Name
- 3.10 Skill names list
- 3.11 User ID
- 3.12 Username
- 4 Measures
- 4.1 Agents list
- 4.2 Count
- 4.3 Days since last login
Overview
Users fields provide descriptive information about users defined in Vonage Contact Center (VCC). You can use these fields when building custom reports or dashboards to analyze user configurations, login activity, license assignments, and agent-specific settings.
Users fields let you report on:
User identity and contact details.
License types and account status.
Agent-specific configuration settings.
Group and skill assignments.
Login activity and inactivity.
Available in
Users fields are available in the following explores:
Agent Events.
Agent Interactions Summary.
Agent Summary.
Conversation Analyzer (if enabled for your account).
Groups.
Interaction Events.
Skills.
Users.
For an explanation of field types (dimensions, measures, and filter-only fields), see the Historical Analytics fields page.
For information on how to use these fields when building reports, see Using Historical Analytics.
Filter-only fields
Name | Description |
|---|---|
Group name filter | Filter by the name of a group assigned to the user, as defined in User Admin in the VCC admin portal during group creation. |
Skill name filter | Filter by the name of a skill assigned to the user, as defined in User Admin in the VCC admin portal during skill creation. |
Dimensions
Active
Name | Description |
|---|---|
Active | Indicates whether the user is active, either Yes or No. |
Agent configuration
Name | Description |
|---|---|
Agent ID | The unique identifier for the agent. This is the ID of the agent as defined in User Admin in the VCC admin portal during agent creation. |
Phone number | The agent's phone number as defined in User Admin in the VCC admin portal during user creation. |
Physical location | The agent's physical location as defined in User Admin in the VCC admin portal during user creation. |
WebRTC | Indicates whether WebRTC is enabled for the agent, either Yes or No. |
Days since last login
Name | Description |
|---|---|
Days since last login | The number of days since the user most recently logged in to the VCC platform. |
Name | Description |
|---|---|
The user's email address as defined in User Admin in the VCC admin portal. |
Group names list
Filtering may return incorrect results in joined datasets
Filtering by this field may return incorrect results when the Users dataset is joined with other datasets. To filter reliably in joined datasets, use the Group name filter field instead.
Name | Description |
|---|---|
Group names list | List of groups that are set for an agent. |
Last login date
Name | Description | Format | Example |
|---|---|---|---|
Date | The date on which the user most recently logged in to the VCC admin portal or ContactPad. | YYYY-MM-DD | 2021-07-31 |
Month | The month in which the user most recently logged in to the VCC admin portal or ContactPad. | YYYY-MM | 2021-07 |
Quarter | The quarter in which the user most recently logged in to the VCC admin portal or ContactPad. | YYYY-Qx | 2021-Q2 |
Time | The exact date and time at which the user most recently logged in to the VCC admin portal or ContactPad, to the nearest second. | YYYY-MM-DD hh:mm:ss | 2021-07-31 19:36:45 |
Week | The Monday of the week in which the user most recently logged in to the VCC admin portal or ContactPad. | YYYY-MM-DD | 2021-07-26 |
License
License-based visibility
Results are filtered based on your own license type. For example, a user with a Supervisor license cannot see information about Admin users. This applies both in the Users explore and in any explore where the Users dataset is joined.
Name | Description |
|---|---|
License | The license assigned to the user in User Admin in the VCC Admin Portal:
|
Locked
Name | Description |
|---|---|
Locked | Indicates whether the user's account is locked due to too many incorrect login attempts, either Yes or No. |
Name
Name | Description |
|---|---|
Name | The name of the user as defined in User Admin in the VCC admin portal during user creation. |
Skill names list
Filtering may return incorrect results in joined datasets
Filtering by this field may return incorrect results when the Users dataset is joined with other datasets. To filter reliably in joined datasets, use the Skill name filter field instead.
Name | Description |
|---|---|
Skill names list | List of skills that are set for an agent. |
User ID
Name | Description |
|---|---|
User ID | The unique identifier for the user. |
Username
Name | Description |
|---|---|
Username | The user's username as defined in User Admin in the VCC admin portal during user creation. |
Measures
Agents list
Name | Description |
|---|---|
Agents list | The list of agent names for the selected dimensions. Commas separate multiple values. |
Count
Name | Description |
|---|---|
Count | The number of items included in selected dimensions. |
Days since last login
Name | Description |
|---|---|
Average | The average number of days since selected users most recently logged in to the VCC admin portal or ContactPad. |
Maximum | The greatest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad. |
Minimum | The lowest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad. |
Total | The total number of days since selected users most recently logged in to the VCC admin portal or ContactPad. |