Title: | Summer '19 Release | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Jun 19, 2019 |
Last Changed by: | Helen Griffith | Apr 08, 2020 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/PAGBXw | |
Export As: | Word · PDF |
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Vonage Contact Center Product Documentation (1)
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Vonage Contact Center Product Documentation (12)
Defining a web service interaction using XML to retrieve data from and send data to a Web Service
Configuring Conversation Analyzer in Salesforce Summer '19 Release Data Source Mappings Setting up personal queues Vonage Contact Center omni-channel solution Viewing mapped data source data in Real-time Analytics Vonage Contact Center with VBC Dial Lists and related records _ExcerptRerouteOnError Making and receiving calls in ContactPad Real-time Analytics |
Vonage Contact Center PILOT Product Documentation for Summer '21 (2)
Creating Advanced Reporting and Statistics reports using report templates
Integration with Skype for Business |