_ExcerptRerouteOnError

Owned by Helen Griffith
Last updated: Apr 06, 2020
1 min read

Used by Vonage Contact Center omni-channel solution, Summer '19 ReleaseVonage Contact Center handles delivery errors that might occur in a third-party system. If a delivery error occurs in Salesforce when Vonage Contact Center routes an interaction to an agent, Vonage Contact Center informs the agent about unsuccessful delivery and routes the interaction to another agent.


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