Title: | Default Historical Analytics dashboards | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Mar 09, 2022 |
Last Changed by: | Helen Griffith | Oct 16, 2023 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/AYAu1w | |
Export As: | Word · PDF |
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_ExcerptAnalyticsDashboardsDefault Using Historical Analytics |
Hierarchy
Children (25)
Agent performance - agent timelines
Agent performance - interactions
Agent performance - login/logout details
Agent performance - presences
Audio problems summary
Delivery failures summary
Disposition codes summary
Interaction detail records (IDRs)
Interaction details
Interactions search
Agent performance - agent timelines
Agent performance - interactions
Agent performance - login/logout details
Agent performance - presences
Audio problems summary
Delivery failures summary
Disposition codes summary
Interaction detail records (IDRs)
Interaction details
Interactions search
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