Default Historical Analytics dashboards
- Helen Griffith
Default Historical Analytics dashboards display contact center data in the most common ways. The collection of default dashboards is owned by Vonage and cannot be modified. You can use filters at the top of the dashboards to limit presented data to the most relevant. If you have a create license, you can copy a default dashboards and save the copy as a new custom dashboard. After copying it, you can tailor it to your specific use case.
This section contains a detailed explanation of all available default dashboards.
- Agent performance - agent timelines
- Agent performance - interactions
- Agent performance - login/logout details
- Agent performance - presences
- Audio problems summary
- Delivery failures summary
- Disposition codes summary
- Interaction detail records (IDRs)
- Interaction details
- Interactions search
- Monitoring summary
- Queue abandons by presented skills
- Queue abandons by queue
- Queue abandons by virtual queues
- Queue performance by presented skills
- Queue performance by queue
- Queue performance by virtual queues
- Routing settings - groups
- Routing settings - skills
- Target time to answer by presented skills
- Target time to answer by queue
- Target time to answer by virtual queues
- Users summary
- Users' last logins in VCC platform
- Virtual Assistant summary
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