Title: | Using Vonage Contact Center in Salesforce | |
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Owner: | Helen Griffith | |
Creator: | Helen Griffith | Jun 26, 2014 |
Last Changed by: | Helen Griffith | Dec 15, 2022 |
Tiny Link: (useful for email) | https://docs-vcc.atlassian.net/wiki/x/YgMOAw | |
Export As: | Word · PDF |
Hierarchy
Children (11)
Logging in to and out of ContactPad in Salesforce
Receiving inbound calls using Vonage Contact Center in Salesforce
Using Click to dial in Vonage Contact Center in Salesforce
Logging a call during the call
Running Salesforce call center reports
Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce
Using callbacks using Vonage Contact Center in Salesforce
Using Vonage Contact Center in the Salesforce Mobile App on your mobile device
Setting disposition codes for Vonage Contact Center in Salesforce
Using multi-interaction routing
Logging in to and out of ContactPad in Salesforce
Receiving inbound calls using Vonage Contact Center in Salesforce
Using Click to dial in Vonage Contact Center in Salesforce
Logging a call during the call
Running Salesforce call center reports
Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce
Using callbacks using Vonage Contact Center in Salesforce
Using Vonage Contact Center in the Salesforce Mobile App on your mobile device
Setting disposition codes for Vonage Contact Center in Salesforce
Using multi-interaction routing
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Global Labels (2)