If account feature control is enabled for your account, you can consequently enable individual features for your account. You can enable features in the Account Feature Control section in System Settings. For information about the Account Feature Control section, see Editing System Settings.
| Feature | Description |
|---|---|
| Automatically answer Inbound WebRTC calls | If enabled, when an agent, who is using ContactPad with WebRTC, receives an inbound call, ContactPad automatically answers the call and the agent is connected to the caller. |
| Automatically answer Outbound WebRTC calls | If enabled, when an agent, who is using ContactPad with WebRTC, makes an outbound call, ContactPad automatically initiates the call and the agent hears ringing until they are connected to the target number or agent. |
| Agents can set their intended state | If enabled, an agent can set the state that the agent wants to be in after their current interaction. For information about intended states, see Agent states. |
| Inbound missed call behaviour - Leave agents in 'No Answer' state | If an agent does not answer an inbound call, their state changes to No Answer. If you enable this feature, the agent remains in No Answer state until they manually change their state. This setting applies to all agents and overrides any Max Unexpected(s) settings in Real Time. For information about Max Unexpected(s) settings, see Creating a group. |
| Agents cannot make outbound calls whilst in Wrap Up state | If enabled, agents cannot make outbound calls whilst in a Wrap Up state. For information about agent states, see Agent states. |
Currently you can only enable the listed account features. You must contact NewVoiceMedia to enable all other features that are available for your account.