The extension will no longer be supported from January 1, 2023.
Over the coming months, your account will be migrated to the new way of using ContactPad with WebRTC. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browser or browsers. Until January 1, 2023, if the extension is still enabled, buttons for accepting and rejecting the call appear in the extension as well as in ContactPad. Buttons to to mute and hang up the call appear in the extension too and there are some additional options available.
This section includes extension-specific information. Most of the information earlier in this page applies.
Limitations when using the WebRTC for Vonage Contact Center extension
We support using the WebRTC for Vonage Contact Center extension only in Google Chrome or Microsoft Edge (Chromium).
We develop and test the WebRTC for Vonage Contact Center extension only in the latest versions of Chrome and Edge.
Best practice when using the WebRTC for Vonage Contact Center extension
- Enable Periodic extension reload for the WebRTC for Vonage Contact Center extension. For information, see the Configuring optional settings for WebRTC for Vonage Contact Center extension section later in this page.
Setting up the WebRTC for Vonage Contact Center extension
You must then add the WebRTC for Vonage Contact Center extension to your Chrome or Edge browser. For information about adding the extension, see Adding the WebRTC for Vonage Contact Center extension to your browser later in this page.
Adding the WebRTC for Vonage Contact Center extension to your browser
To use the WebRTC for Vonage Contact Center extension, you must add the extension to your Chrome or Edge browser. On adding the extension, you can browse away from the browser window containing ContactPad during a call. You can open and close any number of Chrome or Edge browser windows—even the window containing ContactPad—and the call remains connected. You can also use the extension to answer and control calls from any Chrome or Edge browser window.
To add the extension to your browser, perform the following tasks:
- Depending on which browser you want to use, go to one of the following pages:
- For Chrome: WebRTC for Vonage CC.
Alternatively go to the Chrome web store at https://chrome.google.com/webstore. Search the store for WebRTC for Vonage CC. - For Edge: WebRTC for Vonage CC.
Alternatively go to Edge Add-ons at https://microsoftedge.microsoft.com/addons/Microsoft-Edge-Extensions-Home. Search for WebRTC for Vonage CC.
- For Chrome: WebRTC for Vonage CC.
- Click to add the extension to your browser.
If prompted, click to confirm that you want to add the extension. A new browser window opens. At this point a pop up may appear requesting to use your microphone—if so, you will also see an error message in red: WebRTC permissions denied. Click to allow the extension to use your microphone—the error message is replaced by a success message in green: WebRTC permissions granted.
- In the new browser window, check that all the messages are green and correct any errors.
Now, when you receive an incoming call, click WebRTC for Vonage Contact Center's icon in any Chrome or Edge window to answer and control the call. For information about receiving a call using ContactPad with WebRTC, see Receiving an inbound call using ContactPad with WebRTC later in this page.
You can also click the icon during an existing outbound call to control that call in the same way. For information about making an outbound call using ContactPad with WebRTC, see Making an outbound call using ContactPad with WebRTC later in this page.
You can open and close any number of Chrome and Edge browser windows—even the window containing ContactPad—and the call remains connected.
Configuring optional settings for WebRTC for Vonage Contact Center extension
When you have added the WebRTC for Vonage Contact Center extension to your Chrome or Edge browser, you can optionally configure various settings. To access these settings, right-click the extension's icon in your browser's address bar click Options. The available options appear in a new browser tab.
The following options are available in addition to the options described earlier in the page:
| Setting | Description |
|---|---|
| Preferred Output Device | Your preferred output audio device. The audio device you select as your preferred audio device will be selected as the Primary Output Device whenever that device is available. |
| Auto Gain Control | Select the Auto Gain Control check box to enable automatic gain control. By default, the check box is selected. |
| Echo Cancellation | Select the Echo Cancellation check box to enable echo cancellation. By default, the check box is selected. |
| Noise Suppression | Select the Noise Suppression check box to enable Noise suppression. By default, the check box is selected. |
| Highpass Filter | Select the Highpass Filter check box to enable a high-pass filter. By default, the check box is selected. |
| Periodic Extension reload | Select the Periodic Extension reload check box to reload the extension in the following circumstances:
or
By default, the check box is not selected. |
Receiving an inbound call using the WebRTC for Vonage Contact Center extension
To receive an inbound call using ContactPad with WebRTC, you must set your status in ContactPad to Ready.
Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, the WebRTC for Vonage Contact Center extension contains buttons that you can use to accept the incoming call. For information about receiving an inbound call in the usual way, see Making and receiving calls in ContactPad.
To receive an inbound call using the WebRTC for Vonage Contact Center extension, ContactPad does not need to be visible in any browser window. You can use the extension in any Chrome or Edge browser window.
Buttons to control the call appear in the browser extension.
- If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in the WebRTC for Vonage Contact Center extension. Click the extension's icon in your browser's address bar to see the available buttons.
- If you have auto-answer enabled for inbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC for Vonage Contact Center extension and you are automatically connected to the caller. Click the extension's icon in your browser's address bar to see the available buttons.
Making an outbound call using the WebRTC for Vonage Contact Center extension
When you make the outbound call, instead of your telephone handset ringing, the WebRTC for Vonage Contact Center extension contains buttons that you can use to continue with outbound calls.
You can use the extension in any Chrome or Edge browser window and ContactPad does not need to be visible in any browser window.
If you do not have auto-answer enabled for your account, Accept and Reject buttons appear the extension. Click the extension's icon in your browser's address bar to see the available buttons.
- If you have auto-answer enabled for outbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC for Vonage Contact Center extension. Click the extension's icon in your browser's address bar to see the available buttons.
Ending a call using the WebRTC for Vonage Contact Center extension
To hang up, click the hang up button in the WebRTC extension.