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Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

  • To create and manage agents and groups, use User Admin the VCC Admin Portal.
  • To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
  • To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

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