_ExcerptUniteCaseRoutingDeprecated

Owned by Helen Griffith

Last updated: Jan 22, 2024

1 min read

Unite (omni-channel routing) is deprecated

Unite (omni-channel routing) is now deprecated. To route cases, use Salesforce external routing.

For information, see Integration with Salesforce external routing in Vonage Contact Center omni-channel solution.

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