Real Time (legacy) is deprecated Real Time (legacy) is now deprecated. For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.
To use supervisor monitoring:
- The supervisor monitoring feature must be enabled for your account.
- The user doing the monitoring must have a supervisor license.
- The supervisor must have permission to listen to calls. In the User Admin area of the VCC admin portal, edit the feature permissions for the appropriate user and account. In the Dashboards/Real Time list, alongside Supervisor Monitoring in Real Time click Yes. For information on editing feature permissions, see Configuring admin and supervisor feature permissions.
Supervisors must provide a phone number on which they will listen to calls. For information on setting a supervisor phone number, seeĀ Setting your number for supervising calls.