Known Issues for Motivate Inspire

Occasional Inspire Channel "whiteout" on launch or reload

In rare circumstances the Inspire page will display a white screen either at the time the Channel is launched or when it is reloaded. This is an intermittent problem and the reasons for it are currently unknown. Should this occur the remedy is to simply reload the page using the browser's "Refresh" function. It should be noted that a running Inspire screen is automatically reloaded every 10 hours; therefore, it's possible to see this issue even after the Inspire page has been running for an extended period of time.

[Salesforce Issue] Displaying duplicate fields in Inspire

Custom fields added to an object with the same API name as a managed application's field do not display and are not therefore available in the Inspire Configure step. This issue is due to a known limitation.

Uploading files in Channel Builder (Lightning Experience only)

Attempting to upload a custom Logo, Background or Sound file within the Inspire Channel Builder if the Lightning Experience UI has been enabled will not be possible. The file will not be uploaded and no warning message will be displayed. The workaround for this issue is to switch to the Salesforce Classic UI in order to upload the files.

Launch Inspire (Lightning Experience only)

When using the 'Launch Inspire' tab in Lightning Experience the Channel will start in a new tab. This behaviour is different to the Classic Salesforce UI where the Channel is launched within the same tab. See the "Logout Session Timeout Setting with Inspire" information in the Implementation Guidance section for the relevance of leaving multiple tabs logged in when displaying an Inspire Channel on a TV display.

Internet Explorer 11 Automated Setup

The "Automated Setup" process is not supported in IE11, so it should be run in another browser.

Internet Explorer 11 and Microsoft Edge

SVG images may not load correctly in some areas of the app. The images will display OK after refreshing the browser.