Implementation Guidance for Motivate Inspire

In this page

The following section provides recommendations and guidance regarding the configuration of the application within the customer's Salesforce.com org.

Web Browsers

Web browsers supported by the Salesforce.com Salesforce Classic User Interface can be used by Motivate users. Only web browsers supported by the Salesforce.com Lightning Experience User Interface are supported for Motivate Administrators (i.e. Motivation Designers). For all supported web browsers, JavaScript, cookies and SSL 3.0 must each be enabled. For further details on Salesforce.com supported browsers, please see: https://help.salesforce.com/articleView?id=getstart_browser_overview.htm

Google Chrome is the only supported browser for Motivation Designers launching and displaying Inspire Channels.

CloudApps recommends a minimum screen resolution of 1024 x 768 for end users, for the best possible User experience. Inspire Channels are designed to display on wide screen HD resolution displays with a 16:9 aspect ratio (i.e. 720p, 1080i, 1080p and 4K TVs). The Inspire Channel display should also render correctly at other resolutions provided they have a minimum height of 720 pixels and maintain a 16:9 or 16:10 aspect ratio.

The Motivate application is Lightning Ready and can be used in either Salesforce Classic or the Lightning Experience UI (see Known Issues for any restrictions). Note that User Interface is also being progressively restyled to follow the Lightning Design System. Future Motivate releases will continue to receive interface design enhancements whilst retaining support for both Salesforce user interface choices.

Logout Session Timeout Setting with Inspire

For orgs that have the Session Timeout setting "Force logout on session timeout" enabled, it should be noted that only one tab should be left running in the browser (i.e. the one displaying the Inspire Channel itself). If additional tabs are left logged in to Salesforce these will be logged out after the period of time specified in "Timeout Value" has elapsed (i.e. as dictated by the "Force logout on session timeout" setting). This will also log out the session in any other tabs that were logged in to the same Salesforce org at that time. The login session for the Inspire Channel will, therefore, also be logged out with the result that it will no longer be able to retrieve any further information.

To reduce the likelihood of this occurring, 'launching' the Channel using the "Launch Inspire" tab will now open the Channel in the same browser tab (rather than opening it in a separate tab). Note that it will still be possible to launch the Inspire Channel in a separate tab using the 'Launch' link within the Channels section of the Administration page. This can, therefore, be used by customers that have not enabled the “Force logout on session timeout” security option.