Participation fields
- Helen Griffith
Owned by Helen Griffith
| Field | Description |
|---|---|
| Name | The name of the record. Advanced Reporting and Statistics generates the name on creation. Names begin with 'AP' (agent participation) followed by 10 digits. Participation records are numbered sequentially, in order of creation. |
| Agent Summary | A link to the Vonage Agent Summary record for the related agent. |
| Call Summary | A link to the Vonage Call Summary record for the related interaction. |
| Interaction Guid | The globally unique ID of the related interaction. |
| Channel | The globally unique ID of the agent's connection to the interaction. |
| Start | The date and time that the agent started participating in the interaction. |
| Duration | The duration of the participation in seconds. |
| Activity | The type of activity the agent participated in, for example, Connected, NoAnswer, or BusyInbound. |
| Interaction Type | The type of interaction, such as Outbound Call, Inbound Case, or Case. |
| Agent Id | The ID of the participating agent. |
| Agent | The name of the participating agent. |
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