Upgrading from a version of Vonage Contact Center earlier than 23.107
After upgrading Vonage Contact Center for Salesforce from a version earlier than 23.107, you need to perform some additional tasks.
Vonage Contact Center Core Components
Versions of Vonage Contact Center for Salesforce greater than or equal to 23.107 now depend on a new common package called Vonage Contact Center Core Components. You should perform these tasks after installing both Vonage Contact Center Core Components and Vonage Contact Center for Salesforce. For information, about installing these packages, see Installing or upgrading the latest version of Vonage Contact Center Core Components into Salesforce and Upgrading to the latest version of Vonage Contact Center in Salesforce.
Check callback number and automatic call recording migration
When you upgrade from a version of Vonage Contact Center for Salesforce that is earlier than 23.107, your automatic call recording or automatic callback numbers will be automatically migrated.
You will receive an email to tell you the migration has started. The email contains information on how to confirm the migration was successful. If you have field- or prefix-based mappings in your system, but cannot confirm the migration was successful, contact Vonage support for further help.
Update permission sets
Apply new permission sets to any users using automatic call recording or automatic callback numbers.
| Old permission set | New permission set |
|---|---|
| RETIRED - ContactWorld Auto Call Recording user | Vonage Contact Center - Auto Call Recording user |
| RETIRED - ContactWorld Auto Presented CLID user | Vonage Contact Center - Auto Presented CLID user |
For general assistance, please contact Customer Support.
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