How to adopt the new login flow early

Vonage is introducing a new login process for ContactPad, Vonage for Service Cloud Voice, and the admin portal embedded within iFrames, such as within Salesforce. This update aligns with changes in web privacy, including the phasing out of third-party cookies by browsers like Google Chrome.

In this page

Key changes

Single login button

Agents will see a streamlined login interface with a single button and any single sign-on options enabled.

Pop-out authentication

A separate authentication window will appear when logging in or logging out.

Pop-up permissions

Users must enable pop-ups for Vonage on their first logout.

For more information, see How the login experience is changing.

General release

This change will go live on May 28, 2024.

Early release

To adopt the new login flow early, perform the following steps:

In the following scenarios, only the first step is required if:

You use single sign-on (your embedded URL will already include the account name)
All your agents use Vonage Premier for Service Cloud Voice.

Switch on the new login experience in feature permissions by selecting the Login - Use the new login experience when embedded setting in Configuration. For information, see this setting in Controlling features for your account.
Locate your Vonage Contact Center (VCC) account name in the VCC admin portal. For information about locating your account name, see Account in Vonage Contact Center Admin Portal user interface.

Wherever you have embedded ContactPad or the admin portal as an iframe, update the login URL to include your account name:

Region	URL subdomain	URL
EMEA	emea	https://emea.newvoicemedia.com/CallCentre/AgentInterface?account={insert account name}
USA	nam	https://nam.newvoicemedia.com/CallCentre /AgentInterface?account={insert account name}
APAC	apac	https://apac.newvoicemedia.com/CallCentre /AgentInterface?account={insert account name}

For example, for a VCC account with the name LoremCo in the USA region, updated the login URL to https://nam.newvoicemedia.com/CallCentre/AgentInterface?account=LoremCo.

The steps above are required only before May 28, 2024. After this date, the new login flow will be enabled for all logins by default.

Configuration for Vonage Contact Center in Salesforce

If you use Vonage Contact Center in Salesforce, you must update the CTI Adapter URL in the call center definition file for VCC. Update the URL to include your account name as described earlier in this page.

For more information about configuring this for Salesforce, follow the steps described in Configuring your Salesforce call center to use Vonage Contact Center in your region, using the URL listed above.

Configuration for Vonage Premier for Service Cloud Voice

If any of your agents use Vonage Premier for Service Cloud Voice, upgrade your Salesforce package Vonage for Service Cloud Voice to at least version 23.118. For release notes, see Release notes for version 23.118 of Vonage for Service Cloud Voice. Download the latest package from the community hub.

Reverting the change

If you decide to revert this change before May 28, 2024, follow the steps below:

Switch off the new login experience in feature permissions in Configuration. For information, see Login - Use the new login experience when embedded in Controlling features for your account.
Inform all VCC users who have tried the new login flow to clear their browser cookies.

You do not need to revert any changes made to the embedded URL.