Schedules

Within Schedules, admin users can create and manage timetables for specific days of the week. Timetables can include multiple periods, with a service status — such as Closed, Open, Lunch — applied to each. Admins can set the schedule's time zone and a default service status.

Admins can create special days within a schedule. Special days do not conform to regular weekdays or weekends, but have all the same features as standard days, including multiple timings on each day. Special days can be set to repeat annually or occur just once.

Schedules can be used in other parts of Vonage Contact Center. For example, when an interaction reaches a Schedule Router applet in an interaction plan, the applet requests the applicable service status for the current time. The applet uses the returned service status to determine which applet the interaction should go to next. The applet can therefore route interactions to different applets at different times based on the service status. For more information about the Schedule Router applet, see Schedule Router applet.